Custom Orders:
What does “custom-made” mean?
Custom-made means every outfit is custom stitched according to your exact measurements, and selected customizations instead of being pre-made.
How do I place a custom-made order?
Simply select your desired design, choose your measurements, specify on our watsapp
(+92-303-2678564) about your customization options (if any), and confirm your orderwith advance payment.
Can I customize the design of an outfit?
Yes, you can customize color, sleeves length, neckline, length, fitting style, and embellishments according to your preference.
Is every custom-made outfit stitched from scratch?
Absolutely. Each piece is freshly stitched after your order is confirmed to match your exact requirements.
How long does a custom-made order take?
Custom-made orders usually take 10–15 working days depending on design complexity and order volume.
Can I request urgent stitching?
Yes, urgent orders can be accommodated for an additional charge, subject to availability.
What if my measurements change after placing the order?
You can update measurements within 24 hours of placing the order on our watsapp
(+92-303 2678564) After that, changes may not be possible.
Will the final outfit look exactly like the picture?
Of course it will.
Is return or exchange possible for custom-made outfits?
Custom-made outfits can be exchanged (only on genuine reason) within 3 days of delivery. Return is not possible as they are customized exclusively for you.
What if there is a stitching error from your side?
If there is any manufacturing defect or stitching mistake from our end, we will correct it free of cost.
Do you save measurements for future orders?
Yes, we securely save your measurements to make reordering quick and hassle-free.
Can I reorder the same design later?
Yes, you can easily reorder anytime.
Do prices change for custom-made orders?
Prices may vary depending on customization, fabric upgrades, or additional design requirements.
Sizing:
What sizes do you offer?
We offer a comprehensive size range from XS to XL (we can customize from XXS To XXL as per your need). A detailed size guide is available on each product page to help you find your perfect fit.
How can I check my size accurately?
Refer to our size chart and compare it with your body measurements. If you’re between sizes, we recommend choosing the larger size for a more comfortable fit.
What if my measurements change after placing the order?
You can update measurements within 24 hours of placing the order on our watsapp
(+92-303 2678564) After that, changes may not be possible.
DELIVERY:
How long does delivery take for custom-made orders?
Since every outfit is stitched on order, delivery usually takes 10–15 working days after order confirmation.
When does the delivery timeline start?
The timeline begins after receiving payments from your end.
Do you offer express or urgent delivery?
Yes, urgent delivery is available for an additional charge, subject to availability.
Can I track my custom-made order?
Yes, you can track your order through our wat’s app number (+92-303 2678564).
Do you deliver nationwide?
Yes, we offer free deliveryin whole Pakistan.
Do you offer international delivery?
Yes, international shipping is available. Delivery time and charges vary by destination.
How are shipping charges calculated?
We offer free DC nationwide (Pakistan).
However International order’s Shipping charges depend on the location, order weight, and selected delivery method.
Can I change my delivery address after placing the order?
Address changes can be made within 24 hours of placing the order. After dispatch, changes are not possible.
What happens if my order is delayed?
In rare cases of delay due to high order volume or unforeseen circumstances, our team will inform you promptly.
Do you deliver on weekends or public holidays?
Deliveries are handled by courier partners and usually take place on working days only.
Will all items in my order be delivered together?
Yes, all items from one order are normally shipped together once stitching is complete.
Can I schedule delivery for a specific date?
You may request a preferred delivery date, but it depends on production timelines and courier availability.
What if I receive a damaged package?
If the package appears damaged at delivery, please report it immediately to our support team with pictures.
Can I cancel my order after it has been dispatched?
No, once a custom-made order is dispatched, it cannot be canceled or redirected.
Do you notify customers before dispatch?
Yes, you will receive an update via email or message when your order is ready and shipped.
CUSTOMIZATION:
What kind of stitching customizations do you offer?
We offercustomization inneckline styles, sleeve lengths, shirt length, fitting style, trouser style, and embellishment placement.
Can I modify the design shown on the website?
Yes, every design can be customized according to your personal preferences.
Can I change the sleeves of an outfit?
Absolutely. You can choose from full sleeves, half sleeves, sleeveless, bell sleeves, cuffed sleeves, and more.
Is neckline customization possible?
Yes, you can customize necklines such as round, V-neck, boat neck, collar neck, or any style you prefer.
Can I adjust the length of the shirt or dress?
Yes, lengths can be fully customized to your requirement.
Can I choose my preferred fitting style?
Yes, you can request loose fit, regular fit, slim fit, or extra comfortable fit.
Can I change the trouser style?
Yes, you can choose straight pants, cigarette pants, plazo, sharara, gharara, or any custom style.
Is it possible to add lining to the outfit?
Lining is already added in outfits for extra comfort or modesty.
Can I change the color combination of a design?
Yes, colors can be customized subject to fabric availability.
Are customization charges extra?
Basic customizations are usually free, but major design changes may involve additional charges.
Can I change customization after placing the order?
Changes can be made within 24 hours of order confirmation. After that, stitching begins and changes may not be possible.
Do you offer customization for plus sizes?
Yes, we specialize in stitching for all sizes and body types.
RETURN & EXCHANGE:
Do you offer exchange on custom-made outfits?
Yes. We offer a 3-day exchange policy on tailor-made orders from the date of delivery, subject to valid conditions.
Is return available for custom-made clothing?
No. Since all outfits are custom stitched, returns and refunds are not possible. Only exchanges are offered where applicable.
When is Exchange Allowed?
Exchange is accepted in the following situations:
· The outfit has a stitching defect or workmanship issue.
· The size does not match the measurements provided by you.
· Incorrect customization was done from our side.
· A wrong item was delivered.
· The product arrived damaged or defective.
When is Exchange NOT Allowed?
Exchange will not be applicable in these cases:
· You changed your mind after receiving the outfit.
· Measurements were entered incorrectly by the customer.
· Minor color variation due to screen or lighting differences.
· The outfit has been worn, washed, or altered.
· Exchange request is made after the 3-day period.
How can I connect with customer service?
You can easily connect with our customer service team through WhatsApp. Simply send us a message on our official WhatsApp number (+92-303 2678564) and our support team will assist you with orders, exchanges, sizing, or any other queries during working hours.
PAYMENTS:
What payment methods do you accept?
We accept bank transfers.
Is advance payment required for custom-made orders?
Yes, advance payment is mandatory to start stitching your custom-made outfit. This ensures your order is reserved and processed accurately.
Can I pay in full or in installments?
You have to pay full payment in advance.
Do you accept cash on delivery (COD)?
COD is not available for custom-made orders, as advance payment is required to begin production..
Can I get a refund if I cancel my order?
Refunds are not offered for custom-made orders, as production begins after payment. Cancellations and refund are only possible within 24 hours of placing the order.
How do I confirm that my payment was received?
You will receive a confirmation message via WhatsApp once your payment is successfully received.